Returns & Exchanges
We want your child to actually like the bag. If something is wrong with your order, here is how we fix it.
Our 7-day policy
If a product arrives damaged, faulty, or is not what you ordered, contact us within 7 days of delivery and we will arrange a free replacement or a full refund — including return shipping, at no cost to you.
Changed your mind? Unused items in their original packaging with tags still attached can be exchanged within 7 days of delivery. Return shipping for change-of-mind exchanges is paid by the customer.
How to start a return
- Message us with your order number and, if the item is damaged, a photo of the problem.
- We will confirm the return and tell you where to send the item.
- Pack the item in its original packaging so it arrives safely.
- Once we receive and inspect it, we process your replacement or refund.
Refund timing
Refunds are processed within 5–7 working days of us receiving the returned item. Card payments are refunded to the original payment method. Cash on delivery orders are refunded by bank transfer, so we will ask for your account details.
What we cannot accept
- Items returned after 7 days from delivery
- Items that have been used, washed or damaged after delivery
- Items missing their original packaging, tags or accessories
- Items bought as final-sale or clearance, where stated on the product page
Still unsure? Contact us — we would rather sort it out than leave you with a bag you cannot use.